refunds

Last updated: 11 November 2026

Games and the collection

You can ask for a full refund within 14 days of buying, as long as you haven't started the download.

The club

You can ask for a full refund of your first payment within 14 days, as long as you haven't started a download. After that, you can stop at any time and you won't be charged again, but we don't refund time you've already paid for.

If a game doesn't work

If a game you paid for won't run and we can't fix it, we'll refund you.

How to ask

Write to shop@lilrealms.com from the email you used to buy, and tell us what you'd like refunded. The money goes back to the payment method you used.

Your legal rights

Nothing here takes away the rights you have by law as a consumer.